Driving quality mindset in your company-How to inspire quality as a culture

quality culture mindset

Stay ahead of your competitors with a quality mindset in your company - Find how to establish an excellent quality management system (QMS) to factor quality as a culture in people.

Organizations struggle to accomplish quality, growth, and profitability as a culture. The question is where to begin. It's time to review the QMS- quality management system as a critical enabler for all three. 

Quality in process and outcomes is an integral part of any company's day-to-day operations, and it is no different for the construction industry. We often don't realize that the products and services we use are the outcomes of a process that usually involves various parties working together to achieve the result. Quality is not the consequence of a single act; it is the outcome of a chain of events. With a QMS, a company's workings can adapt and integrate quality assurance across departments and hierarchies. Here Linarc provides an insight on how businesses can incorporate quality as a culture in their people and establish a quality mindset in the teams.

Establishing the quality mindset

Define company values

Ensuring that company values are easily accessible is one of the first steps in building a quality mindset. Having them defined means that your employees have a written guideline to follow - helping to ensure that your values and principles are communicated, understood, and integrated into every project flow.

When creating your company's values, culture and brand, it can be hard to know where to start. The first step is creating a list of the core values you want to build into your brand. As you write the values down, consider how they will play out in day-to-day interaction with clients and customers. Clarity is key. If you have a set of values that your employees struggle to understand, they will have difficulty living out those values in their roles.

Train employees for quality

Training is a rewarding investment that pays dividends throughout a company's development. When done right, training sessions are an opportunity to enhance your team's knowledge base. Moreover, various coaching activities, including workshops, seminars, and educational sessions, impart the necessary skills for employees and help them grow as individuals. It allows them to develop a teamwork spirit and boost their morale through shared experiences. Regular coaching help employees become aware of the values of a quality mindset and know their role in nurturing quality culture in the organization.

In a fast-paced environment, such as construction management, quality training can be stressful. Companies need to remember that such training is worth pushing through the momentary stress. By focusing on continual improvement, staff empowerment and employee development, companies establish a strong quality culture that benefits the overall business. 

Seek quality, not just compliance

Compliance is an essential part of quality, but compliance is not the same as quality. Many companies tend to spend most of their time focusing on meeting compliance requirements. While it is necessary to follow health, safety and environmental regulations, it is a way to meet the minimum standard. 

Focusing on compliance alone is not enough. Companies employing a compliance-only approach often assign quality roles in their projects. They trust their workers to be responsive to actions by their staff, thus ensuring quality control. It is a widespread practice, yet this culture of compliance does not constitute a quality culture. The approach creates a reductionist approach of grouping people and processes as separate entities. 

Compliance is paramount in the pursuit of a quality culture. But it is effective only when approached on a rotational and regular basis. Where quality is a concern, companies should choose to integrate quality and compliance into one overarching philosophy.

Establish early document control

Companies should implement their document control as early in the process as possible, just as they do with quality culture. Document controls are an integral part of overall project management. They help ensure that deliverables are adequately defined while improving process efficiency. 

Document controls are an essential process in project development to ensure the quality of deliverables. Well-defined quality control involves a method for organizing and approving documents. Creating and using templates, checklists and image submission procedures are a few examples of outlining quality standards in documentation. Moreover, setting up a feedback loop is an excellent procedure to reduce the risk of similar issues occurring across projects. These controls strengthen the quality mindset by making it simple to create comprehensive checks with automated reviews. Implementing it early often helps teams understand and meet project needs, establish quality, and reduce wasteful activities.

With software solutions, such as Linarc, document control is a set of policies and procedures that are implemented to ensure the high quality of the deliverables. It gives the user oversight of the status of the documents across multiple departments in an organization. The feature allows a process owner to track records and ensure they are being developed and maintained by the specific project's stated objectives. Each document is monitored for its approval status with full traceability across the revisions. With such comprehensive document management software, you can effortlessly and reliably manage your digital information.

Connect with regulators

Communicating with regulators is not a concept that applies only to security breaches. Security controls are simply one area that regulators are interested in as it relates to protecting your organization's end users. Here, it's always a good idea to start with a quality management plan that identifies the risks within your operation. It's no secret that regulating your worksite is essential for ensuring the project remains functional and up to code. It ensures that users are protected and increases the ease of useability. 

Every organization that wishes to be proficient continually strives to display professionalism in every aspect of its operation. It includes complying with regulations, maintaining solid relationships with all outside stakeholders and demonstrating quality in every deliverable. The relationship you have with regulatory bodies can significantly impact your credibility within your industry. Thereby, it is good practice to align yourself as much as possible with regulators, ensuring that you have the best chance of success.

Ask end-user feedback

Promoting customers' voices is an essential part of any quality culture. Soliciting and integrating relevant end-user feedback is a significant element of most modern quality management systems (QMS) and corporate social responsibility (CSR) programs. Gathering feedback from your consumer base can give you an early insight into your audience's expectations and opinions. 

Getting feedback on your product is a cornerstone of any quality development process. It is incredibly valuable to spot flaws in a design or execution problems before making them worse. User feedback identifies opportunities for improvement and helps gain perspective on aspects of your product that may have gone unnoticed. Also, the end-users are more actively engaged as they help bring the best possible quality level. At the core, it's to measure your effectiveness as an organization, develop new ideas and concepts, and motivate staff members to produce more practical work, ultimately leading to tremendous success for you as a business.

Choose a suitable QMS

A quality management system (QMS) is the backbone of any dependable quality culture. QMS allows a business owner or quality manager to successfully oversee and maintain the quality culture. This type of approach links to your standards and how you deliver them. It's purpose-built from within and proven externally through your processes and procedures.

Every business desires to create a high-quality product. But it turns out that creating and maintaining that quality culture is not easy. For long-term success, businesses need a fit-for-purpose approach to managing quality. A proper QMS is a compendium of policies, procedures, and standards. It's not a static document - it grows with the company to include new approaches, processes, and procedures. This evolving nature ensures that your quality mindset remains the same or improves. For growth to be part of the regular way of business - the QMS needs to be an ever-changing living document.

Quality is never a destination but a journey. In today's competitive market, quality-conscious people can be a company's biggest asset. However, when it comes to actualizing a quality management system in any organization, the focus is often on the process, planning, designing and implementation. But that's not enough. A quality management system (QMS) relies on the human element to be effective. From the CEO to the fieldworker, everyone must be on board with the change. By implementing a solid quality culture from day one, companies can motivate teams to work together more productively and effectively.

The inspiring quality mindset in your employees is vital and genuinely helps drive growth. Creating a quality mindset, a solid quality management system and a quality culture in people change how an organization thinks, creates and performs successfully. 

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